As the peak travel season approaches this Christmas, Cebu Pacific (CEB) reiterates its commitment to ensuring passenger comfort and safety. To help travelers navigate the busy season, CEB offers tips that hopefully will make every Juan’s journey smoother and more convenient:
- Check the airport terminal assignment of your flight
Before proceeding to the airport, passengers are strongly advised to check the details in their itineraries and boarding passes, especially the flight number and terminal assignment. Flight numbers begin with either 5J or DG:
- 5J flights: Operated by Cebu Pacific using larger commercial jet aircraft. These flights to and from Manila arrive at and depart from Ninoy Aquino International Airport (NAIA) Terminal 3.
- DG flights: Operated by Cebgo using smaller turboprop aircraft. These flights to and from Manila currently operate from NAIA Terminal 2 (along NAIA Road, Pasay City).
All DG flights to and from Manila have been relocated to NAIA Terminal 2.
- Be on time at the airport
Given expected heavier road traffic during peak travel season, passengers are advised to allot more time for traffic going to the airport. We advise passengers to be at the airport at least three (3) hours before departure for domestic flights, and four (4) hours for international flights. Passengers traveling to Dubai are allowed to check in as early as seven (7) hours before departure.
Check-in counters close 45 minutes before the scheduled time of departure for domestic flights and one (1) hour for international flights to ensure there is ample time for all necessary pre-flight procedures. After checking in, we encourage passengers to immediately go through immigration and final security to avoid delays. Boarding commences 45 minutes before the scheduled departure.
- Check in online
Long lines may be avoided at the airport by checking in via the official CEB mobile app or via the Manage Booking section of the CEB website. Both options are available from 48 hours up to one (1) hour before scheduled time of departure for domestic flights, and up to four (4) hours before scheduled departure for international fliers.
Passengers who checked in online and do not have check-in baggage may enter through NAIA Terminal 3 Gate 1 and go straight to the boarding gates. They only need to show their digital boarding pass to enter.
CEB’s check-in counters at NAIA Terminal 3 are located at Aisles A and B. Counters A1-A15 are dedicated for online check-in passengers, while Counters A17-A29 and B1-B15 are for passengers who have not checked in online.
- Accomplish eTravel Forms
For a smooth experience at the immigration counters, passengers traveling internationally are encouraged to register or update their eTravel forms within 72 hours or three (3) days before departure from and arrival to the Philippines, then save the QR code generated at the end of the form.
For roundtrip international flights, passengers are required to complete the eTravel form twice — once for the departure flight, and again for the arrival flight.
After generating the eTravel QR code, complete the Customs Declaration Form before arrival. Passengers are advised to keep the eTravel QR code as this will be scanned by customs officers after baggage claiming at the arrival carousel.
eTravel forms can be accomplished by accessing www.etravel.gov.ph.
- Baggage Policy
Passengers may board the flight with one (1) carry-on bag that fits in the overhead bin and one (1) personal item like a purse, small backpack, or laptop bag that fits under the seat in front. The combined weight of the bags must not exceed 7 kilograms. Bags that are not within the allowable size or weight will be intercepted and charged at the boarding gate.
Passengers are encouraged to purchase prepaid baggage online via the CEB website or mobile app which is up to 4x cheaper than airport charges. CEB’s enhanced baggage policy allows passengers to avail up to three (3) pieces of 20kg baggage. For every piece of baggage purchased, passengers may also add an extra 4kg, 8kg, or 12kg weight allowance on top of the initial 20kg.
Passengers may purchase additional baggage allowance online up to two (2) hours before departure.
- Self-tag luggage for select domestic destinations
Passengers flying out of select domestic destinations (Bacolod, Butuan, Cagayan de Oro, Clark, Coron, Davao, General Santos, Iloilo, Manila, Puerto Princesa, Siargao, Tacloban, Tagbilaran, and Zamboanga) are reminded to self-tag their check-in luggage at the designated kiosks at the airport, prior to proceeding to counters for bag drops. Self-bag drop kiosks are also available at NAIA Terminal 3 and Clark International Airport.
We sincerely appreciate every Juan for choosing to fly with us. We look forward to sharing more journeys with you, your families, and your friends.
CEB currently flies to 35 domestic and 27 international destinations spread across Asia, Australia, and the Middle East. Visit www.cebupacificair.com for more information.
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