Unfazed by what it calls as “flat year on year” fiber revenues as it dropped by one percent or ₱14.7 billion, PLDT Home is expected to come strong as the early phase of AI-ready operational support systems (OSS) is completed.
This, even as evenues and net adds slowed down as it migrates onto new operating systems, total PLDT Home revenues reached ₱15 billion as of first quarter this year.
During the PLDT Inc.’s disclosure of First Quarter Financial and Operating Results, the country’s largest integrated telco said that the phase one OSS completion has ushered in the modernization at a faster rate.
“The phase one modernization of our OSS has been completed. We are already stable as of March. The order flows have actually improved. We see a faster speed to fulfillment,” said John Palanca, PLDT Senior Vice President and Head of Consumer Business.
He added that the investments have started to yield early returns for the telco that enjoys the lion’s share in residential fiber market with 3.80 subscribers. The number is expected to increase in the upcoming reporting period and years.
“So we’re beginning to see the green shoots of this investment, and I intend to leverage that moving forward and focus on the customer use cases so that we can grow and serve the customer better at the same time,” Palanca said, as he answered questions from this writer during the disclosures to media.
PLDT COO Butch Jimenez said that the slow down brought by migration is a temporary challenge as PLDT’s transformation initiatives in the first quarter of 2026 are part of broader efforts to enhance customer experience and support for long-term growth.
Palanca stated further: “As for projections, the improvements will not be linear. As with any migration activity, there will be, well, I hope not too much, but there may be some new operational friction that comes up. We do not foresee this.”
“But in preparation, we have looked at our fallback systems to make sure that we stay on track and improve moving forward. What’s clear to me is that we are confident we are going to see growth in 2026, but I cannot project what that growth will be.”
PLDT Inc. reported Gross Service Revenues growth of 3% to ₱54.9 billion, while Net Service Revenues (net of interconnect costs) held steady at ₱48.9 billion in the first quarter of 2026. Growth in data and broadband helped offset declines in legacy services, supporting stable earnings and margins. Data and broadband revenues totaled ₱41.9 billion, accounting for 86% of Net Service Revenues versus 85% last year. Excluding legacy drag, Net Service Revenues grew 2%.
Consolidated EBITDA increased 2% to ₱28.3 billion, with EBITDA margin steady at 52% for the quarter.
Capital expenditure for the first three months of 2026 amounted to ₱10 billion, compared to ₱10.8 billion in the same period last year, as PLDT continued to exercise discipline in capital spending while prioritizing investments that support growth and service quality. This helped support PLDT’s positive free cash flow position as of end-March.
Core Income increased 2% to ₱9.1 billion, supported by Maya’s continued contribution and gains from asset sales under PLDT’s ongoing asset monetization program. This helped offset higher depreciation and amortization and softer telco operating results, with Telco Core Income at ₱8.6 billion. Reported Net Income for the first quarter of 2026 stood at ₱8.9 billion.
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